Privacy Policy

Effective: October 1, 2022

This Privacy Policy (“Policy”) describes privacy practices of Flip Manufacturing LLC d/b/a Flip (“Flip“) and its corporate affiliates, meaning companies related by common ownership or control to Flip, responsible for collecting and maintaining certain information collected about you. Flip and such corporate affiliates are collectively referenced as “us,” “we,” and “our.”

If you have questions or complaints regarding our privacy policy or practices, please contact us at info@flipmfg.com.

We take the privacy of our Customers and their downstream customers very seriously. We never share the information of our Customer’s customers under any circumstances, unless it is required to complete the transaction contracted with our Customer. In addition, we require our Customers, where applicable, to undertake to respect all relevant data protection laws, including the European Union General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”) and the state and federal law of the United States. This Policy applies to all personal data collected, processed and stored by Flip in relation to its staff, suppliers and service recipients in the course of its activities, as defined in GDPR and CCPA, and other relevant laws. Flip makes no distinction between the rights of EU Data Subjects who are employees, and those who are not. All are treated equally under this policy.

When This Privacy Policy Applies

This Policy applies to our sites, products, and services (collectively, “Services“) that link to this Policy. Flip is a controller of all Personal Information subject to this Policy for our direct-to-consumer Services. Flip may be a controller or a processor of Personal Information for our business customers. If a Service you use links to this Privacy Policy, this Policy applies to you.

What We Do With Your Information

We want to be clear about what information we collect and how we use it to deliver our Services to you, operate our business, and make our Services work better for you. This Privacy Policy describes how we collect, use, share and secure the information that you provide which can be used to identify you or your household and that is shared with us (“Personal Information”). It also describes your choices regarding use, access and correction of your Personal Information. We do not sell or share your Personal Information with third parties for their own commercial uses, if you have opted out of such sharing.

(a) Types of Information We Collect. In connection with access to our Services, we may collect Personal Information, such as identifiers, personal information categories listed in the CCPA, internet or similar network activity, and geolocation data, as described in more detail in the Privacy Policy Addendum for California Residents.

We collect or otherwise receive information when you register or open an account, sign in, pay fees, purchase or otherwise use a Service, call us for support, or give us feedback.

We may automatically collect certain usage information when you access our Services (“Usage Data“), such as Internet Protocol (“IP”) addresses, log files, unique device identifiers, pages viewed, browser type, any links you click on to leave or interact with our Services, and other usage information collected from cookies and other tracking technologies. For example, we may collect IP addresses to track and aggregate, retained in pseudonym form (replacing any directly identifying characteristics of personal information), to monitor the locations from which users navigate to our Services. We may also collect IP addresses from users when they log into the Services as part of our log-in and security features. We may also, when you enable location-based Services, collect Global Positioning System (“GPS”) location data and/or motion data.

Our Services may change over time and we may introduce new features that may collect new or different types of information.

(b) How We Use Your Information. We may use your information, including your Personal Information, for the following purposes:

Account Registration. We may use your name, address, phone number, billing information, and email address to register your account for certain Services we provide and to communicate important information to you. We may obtain additional Personal Information about you, such as address change information, from commercially available sources, to keep our records current. If you establish an administrator account that may be accessed by people other than you, please note that they may see and have the ability to change or delete your Personal Information. Please be careful to whom you grant administrator access, as you are responsible for their actions.

To Provide Our Services and Operate Our Business. We may use your information to operate our business, including providing Services you requested, provide you with support related to our Services (such as Customer Service or fulfillment), and to help us protect our Services, including to combat fraud and protect your information.

Customer Service and Technical Support. We may use your name, address, phone number, email address, how you interact with our Services, and information about your computer configuration to resolve questions you may have about our Services and to follow up with you about your experience. We also offer various Internet chat services, for example, to speak with a Flip customer support representative. Internet Chat transmissions are encrypted, but you should not supply more Personal Information than is required to address your specific issue. A transcript of the session may be retained to resolve questions or issues related to our Services.

Communicate with You and Tell You About Other Services. We may use your information to communicate with you about our Services and to give you offers for third party products and services that we think may be of use to you. Please see below under “What You Can Do to Manage Your Privacy” for the choices you have regarding these communications.

To Improve Services and Develop New Services. We will use your information to personalize or customize your experience and the Service, develop new features or services, and to improve the overall quality of our Services.

(c) How We Share Your Personal Information. We only share personal information in ways that we tell you about. We do not sell or rent personal information to third parties and we do not share personal information with parties that are not owned by us nor under our control or direction except as described in this policy.

Third Party Service Providers. We may share your information, including Personal Information and Usage Data, with third party service providers who perform various functions to enable us to provide our Services and help us operate our business, such as website design, sending email communications, telephone communication, SMS (text messaging), advertising, fraud detection and prevention, customer care, third party surveys or performing analytics. These companies are authorized to use your personal information only as necessary to provide these services to us. Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they’re providing to us or on our behalf.

United States Postal Service (USPS). Flip is regulated by the USPS. As part of the regulatory relationship, Flip collects certain information about you on behalf of the USPS. The USPS also may send us tracking data from their scans of your mail and packages in the mailstream. Our uses for the data include informing you about the status of your mail and packages through options like USPS Tracking, fraud detection and aggregating the data to help the USPS and us provide you better service. To learn more about USPS postage technology and Flip's relationship with the USPS, please visit the USPS Postage Solutions page. Information collected on behalf of USPS is used for the regulatory oversight function of USPS and is not used for other purposes.

As part of Flip providing services of the USPS, the USPS requires that you agree to the USPS Privacy Act Statement and to provide information about yourself that will be maintained in a Privacy Act System of Records by the Postal Service. Privacy Act Statement: Your information will be used to facilitate the purchase of USPS postage and fulfill transactional reporting requirements for USPS postage systems. Collection is authorized by 39 U.S.C. 401, 403, and 404. Providing the information is voluntary, but if not provided, your transaction may not be processed. The Postal Service does not disclose your information to third parties without your consent, except to facilitate the transaction, to act on your behalf or request, or as legally required. This includes the following limited circumstances: to a congressional office on your behalf; to financial entities regarding financial transaction issues; to a US Postal Service (USPS) auditor; to entities, including law enforcement, as required by law or in legal proceedings; and to contractors and other entities aiding us to fulfill the Services (service providers). For more information regarding our privacy policies, visit www.usps.com/privacypolicy.

For more information regarding other specific carriers you may use via our Services, please see the privacy policies provided by each specific carrier you select.

Response to Subpoenas and Other Legal Requests. We may share your information with courts, law enforcement agencies, or other government bodies when we have a good faith belief that we are required or permitted to do so by law, including to meet national security or law enforcement requirements, to protect our company, or to respond to a court order, subpoena, search warrant, or other law enforcement request. Please see our obligations as they relate to United Kingdom (“UK”) and European Union (“EU”) data subjects (discussed below in Section 7 and in the Privacy Policy Addendum for UK and EU Residents).

Protection of Flip and Others. We may share account information, Personal Information and Usage Data when we believe it is appropriate to enforce or apply our products’ Terms of Service and other agreements; or protect the rights, property, or safety of Flip, our Services, our users, or others. For example, this includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing, or otherwise disclosing Personal Information of our customers for commercial purposes outside of the practices set forth in this Privacy Policy.

Information Sharing Between Flip Entities. We share your information, including your Personal Information, with and among our subsidiaries, except where prohibited by law. Subsidiaries means companies related by common ownership or control. The reasons why we share your information include for our everyday business purposes, such as to: process your transactions, maintain your accounts, operate our business, etc. We may also share information about your transactions and experience so that we can operate our business effectively, detect and prevent fraud, and improve our Services.

Sale of Our Business. If we sell, merge, or transfer any part of our business, we may be required to share your information. If so, you will be asked if you’d like to stop receiving promotional information following any change of control.

With your Consent. Other than as set out above, we will provide you with notice and the opportunity to choose when your Personal Information may be shared with other third parties.

What You Can Do To Manage Your Privacy

You can view and edit information that identifies you online through your Flip Service. How you can access and control information that identifies you will depend on which Services you use. You have a choice about the use of information that identifies you, marketing communications you receive from us, and our use of cookies and other tracking technologies.

(a) Updating Your Personal Information

In connection with your right to manage your Personal Information you provide to us, you may access, update, change, correct or request deletion of your information either through the Service or through our customer support. You can reach our customer support by using the contact information provided in the “How to Contact Us” section of this Policy. We will respond to your request within a reasonable timeframe.

(b) Managing Marketing Communications From Us

We will honor your choices when it comes to receiving marketing communications from us.

You have the following choices if you have been receiving marketing communications from us that you no longer wish to receive:

You may contact Flip at any time to request that your information not be shared with third parties.
Access the opt-out link in any email communication from Flip or by clicking here.

Remember that even if you choose not to receive marketing communications from us, we will continue to send you mandatory service or transactional communications.

EU data subjects will only receive marketing communications from Flip or Third Parties, if they affirmatively opt-in to such communication, upon initiating service or at another time.

c) Cookies and Other Tracking Technologies. Generally we use these tracking technologies to fulfill your requests for products and services, and improve our services.

Remind us of who you are on return visits in order to deliver to you a better and more personalized service. This cookie is set when you first visit the Flip Site.
Estimate our audience size and measure traffic patterns regarding usage of Flip's network of Sites. Each browser accessing Flip is given a unique cookie which is then used to determine the extent of repeat usage and usage by a registered user versus by an unregistered user.
Track the number of entries in our promotions.
Customize the advertising and content you see.

Technologies such as cookies, or similar technologies, are used by Flip and our partners (e.g. network advertising partners), affiliates, or analytics or service providers (e.g. online customer support providers). These technologies are used in analyzing trends, administering the site, tracking user movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We partner with third parties to either display advertising on our Web site or to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you do not wish to have this information used for the purpose of serving you interest-based ads, you may 1) clear your cache or 2) opt-out through a third-party service by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

EU data subjects will only have cookies placed on their system if they affirmatively opt-in to such tracking. EU data subjects may visit http://www.youronlinechoices.eu/ to understand more about Cookies and other tracking technologies in each European Union country.

Customers in Canada may visit http://youradchoices.ca/ to understand more about Cookies and other tracking technologies in Canada.

Click here to opt out of targeted ads on Facebook.

Click here to opt out of Google Analytics for display advertising or to customize Google Display Network ads.

Please note that even if you opt-out of such Cookies or otherwise opt-out of interest based advertising, you will still receive advertisements, they just will not be tailored to your interests. Also, if you opt-out and later delete your Cookies, use a different browser, or buy a new computer, you may need to renew your opt-out choices.

d) Do Not Track – California and Delaware Notice

Our Services are not currently configured to respond to browsers’ “Do Not Track” signals because at this time no formal “Do Not Track” standard has been adopted. However, the practices of our partners and other third-party providers may change as a result of this feature being utilized. Click here for more information on “Do Not Track.”

e) Social Media Features

Our Services may use social media features, such as Facebook sharing (“Social Media Features“). These features may collect your IP address and which page you are visiting within our Service, and may set a cookie to enable the feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your information may also be provided to the third-party social media provider to opt you in to or to remove you from our direct or indirect marketing, based on your stated preferences. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features.

DATA RETENTION AND YOUR ACCESS RIGHTS

(a) Data Retention

In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. (If you are a resident or citizen of the United Kingdom or the European Union, you may have additional rights as detailed in our Privacy Policy Addendum for UK and EU Residents.) When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and Flip's records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.

(b) Your Access Rights

Upon request and as required by applicable law, you may contact Flip to confirm whether we maintain, or process on behalf of a third party, and of your Personal Information and to review it in order to verify its accuracy and the lawfulness of our processing of such Personal Information. Where you have determined that the Personal Information we collected about you is inaccurate or processed in violation of applicable law you may also request that your Personal Information be corrected, amended, or deleted. Requests for access to your Personal Information and to have it corrected, amended, or deleted should be sent to info@flipmfg.com or to the mailing address provided under “How to Contact Us.“ If you are a California resident, please see the “Privacy Policy Addendum for California Residents.” If you are a Nevada resident, please see the “Privacy Policy Addendum for Nevada Residents.”

EU data subjects have certain rights to access Personal Information about them, and to limit use and disclosure of their Personal Information. Please see our “Privacy Policy Addendum for UK and EU Residents.” If you wish to request access, to limit use, or to limit disclosure, please contact us at info@flipmfg.com or the mailing address provided under “How to Contact Us” and please provide the name of the Flip customer who submitted your Personal Information to our services.

SECURITY OF YOUR INFORMATION

Keeping your Information safe is important to us. You can find out more about keeping your personal information safe while on line from the U.S. government by clicking here. We provide reasonable and appropriate security measures in connection with securing Personal Information we collect. Though no method of transmission over the Internet, or method of electronic storage, is 100% secure.

For example, we:

Consistently work to update our security practices to implement accepted best methods to protect your Personal Information, and review our security procedures carefully.
Comply with applicable laws and security standards.
Securely transmit your sensitive Personal Information.
Train our staff and require them to safeguard your data. Limit the staff with access to your Personal Information.
Transmit, store, protect, and access all cardholder information in compliance with the Payment Card Industry’s Data Security Standards.

If you have any questions about the security of your personal information, you can contact us at info@flipmfg.com.

International Data Transfers

In accordance with and as permitted by applicable law and regulations, we reserve the right to transfer your information, process and store it outside your country of residence to wherever we or our third-party service providers operate. At this time any United States person’s data shall be stored and kept within the United States. European Union data subjects may have their data stored in the EU or the United States, and such data may be transferred to the United States to allow for completion of the Services required. All data stored and transferred would be done so subject to appropriate conditions provided for in Chapter V of the GDPR, such as the European Commission Standard Contractual Clauses.

How To Contact Us

If you have questions or comments about this Privacy Policy, please contact us. We want your feedback and comments.

a) Via email. If you have questions or complaints regarding our Privacy Policy or practices, please contact us by email at info@flipmfg.com.

b) Via direct mail. Flip Manufacturing, Attention: Customer Care – Privacy Policy Issues, 4410 Ed Rutherford Rd, Greenville, TX 75402, USA.

Changes To Our Privacy Policy

From time to time we may change or update our Privacy Policy. We reserve the right to make changes or updates at any time. More information about how we will notify you is below.

If we make material changes to the way we process your Personal Information, we will provide you notice via our Service or by other communication channels, such as by email or posting on our Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Please review any changes carefully. If you object to any of the changes and no longer wish to use our Services, you may close your account(s). All changes are effective immediately upon posting and your use of our Service after a notice of material change or posting of an updated Privacy Policy shall constitute your consent to all changes.

Collection And Use Of Children’s Personal Information

We do not knowingly collect information from minors.

Flip Services are intended for and directed to adults. Our Services are not directed to minors and we do not knowingly collect Personal Information from minors.

Your California Privacy Rights

Please see “Privacy Policy Addendum for California Residents” for additional rights that you may have as a resident of California.

Your Nevada Privacy Rights

Please see “Privacy Policy Addendum for Nevada Residents” for additional rights that you may have as a resident of Nevada.

Your GDPR Privacy Rights

Please see “Privacy Policy Addendum for UK and EU Residents” for additional rights that you may have as a citizen or resident of the United Kingdom or the European Economic Area.

Privacy Policy Addendum for California Residents

This PRIVACY POLICY ADDENDUM FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Policy of Flip Manufacturing LLC d/b/a Flip (“Flip,” “we,” “us,” or “our”) and applies solely to visitors, customer, and others who reside in the State of California (“consumers” or “you”). We adopt this addendum to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this addendum.

Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

Category	Examples	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.	YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, address, telephone number, insurance policy number, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories.	YES
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	NO
D. Commercial information.	Records products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	YES
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	NO
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.	YES
G. Geolocation data.	Physical location or movements.	YES
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	NO
I. Professional or employment-related information.	Current or past job history or performance evaluations.	N/A
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	NO
K. Inferences drawn from other personal information.	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	YES

Personal information does not include:

Publicly available information from government records.
De-identified or aggregated consumer information.
Information excluded from the CCPA’s scope, like:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

We obtain the categories of personal information listed above from the following categories of sources:

Directly from our customers or our partners. For example, from information customers provide to us or through our third party partners, related to the services for which they engage us.
Directly and indirectly from activity on our website (www.flipmfg.com), application, and/or webclient, as applicable. For example, from submissions through our website portal or website usage details collected automatically.
From third parties that interact with us in connection with the services we perform.

Use of Personal Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

To fulfill or meet the reason for which the information is provided. For example, if you provide us with personal information in order for us to prepare a shipping label, we will use that information to prepare the label.
To provide you with information, products or services that you request from us or to remove you from our direct or indirect marketing, based on your preferences.
To provide you with email or direct mail alerts and other notices concerning our products or services, or events or news, that may be of interest to you.
To contact you by telephone, if you have provided a contact number, in order to provide you with information, products, or services that you have requested or may have attempted to access on our website.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for fraud prevention, billing and collections.
To improve our website and present its contents to you.
For testing, research, analysis and product development.
As necessary or appropriate to protect the rights of our clients or others.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- sales, identifying the personal information categories that each category of recipient purchased; and
- disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service providers to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Calling us at 903-320-4066
Emailing the request to info@flipmfg.com

Only you or a person having the legal authority to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
If you are a current customer of Company, you must log into your account and process any request through the application and/or webclient, as applicable.

We may be unable to respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Changes to Our Privacy Addendum

We reserve the right to amend this privacy addendum at our discretion and at any time. When we make changes to this privacy addendum, we will notify you by email or through a addendum on our website homepage.

Contact Information

If you have any questions or comments about this addendum, our Privacy Statement, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Email Address: info@flipmfg.com

Postal Address: Flip, Attn: Privacy, 4301 Bull Creek Rd., Austin, TX 78731

Privacy Policy Addendum for Nevada Residents

This PRIVACY POLICY ADDENDUM FOR NEVADA RESIDENTS supplements the information contained in the Privacy Policy of Flip Manufacturing LLC d/b/a Flip (“Flip,” “we,” “us,” or “our”) and applies solely to visitors, customer, and others who reside in the State of Nevada (“consumers” or “you”).

If you are a resident of Nevada, you have the right to request certain information from us regarding the collection and sale of your personal information (as defined in Nevada Revised Statutes 603A.320) during your visit to our websites or when you otherwise interact with us online. If you have sought or acquired, by purchase or lease, any goods or services for personal, family, or household purposes from our us, you may ask us to disclose whether we have sold (for monetary consideration) certain information about you (including your first and last name, physical address, email address, telephone number, social security number, an identifier that allows you to be contacted either physically or online, or other contact information that allows us to identify you personally).

As a Nevada resident, you may also request to opt out of us sharing such information about you. To make this inquiry, please submit a request in writing to info@flipmfg.com with “Nevada Privacy Rights” in the subject line. You must include your full name, email address, account number and attest that you are a Nevada resident by providing a Nevada postal address in your request. Please state whether you are requesting information and/or opting out. We will respond to your request within 60 days or let you know if we need additional time. We may require additional information to verify your identity before we can respond.

Retention of Information

Flip will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Information to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Flip will also retain Personal Information and usage data for internal analysis purposes. Usage Data is data collected automatically either generated by the use of the Site or from the Site infrastructure itself (for example, the duration of a page visit). Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site or we are legally obligated to retain this data for longer periods.

Transfer of Information

If you are visiting the Site from a location outside of the United States, your connection will be through and to servers located in the United States. All information you receive from the Site will be created on servers located in the United States, and all information you provide will be maintained on web servers and systems located within the United States. Your information, including your Personal Information, may be transferred to – and maintained on — computers located in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. Your consent to this Privacy Policy, followed by your submission of your information represents your agreement to the collection, storage, processing and transfer of your information in and to the United States, or other countries and territories, pursuant to the laws of the United States.

Flip will take all the steps reasonably necessary to ensure that your Personal Information is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Other Disclosure of Personal Information

Flip shares your Personal Information as set forth above in Section 2 as well as set forth in this Privacy Addendum.

Disclosure for Law Enforcement – Under certain circumstances, Flip may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency), including meeting national security or law enforcement requirements.

Legal Requirements

Flip may disclose your Personal Information in the good faith belief that such action is necessary to:

To comply with a legal obligation;
To protect and defend the rights or property of Flip;
To prevent or investigate possible wrongdoing in connection with the Service;
To protect the personal safety of users of the Service or the public; and/or
To protect against legal liability.

Security of Information

The security of your Personal Information is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Exercising Your Rights Under GDPR:

If applicable, you may exercise any of rights under GDPR by submitting a verifiable data subject request to us by using our webform or emailing us at info@flipmfg.com. You may make a request related to your personal information or on behalf of someone for which you have authorization. You must include your full name, email address, and attest to the fact that you are a citizen or resident of the UK or EEA by including your country of citizenship or residence in your request. We may require you to confirm your identity and/or legal standing for the request as well as your residency in the UK or EEA in order to obtain the information. We will respond to your request within 30 days or let you know if we need additional time.

Email Address: info@flipmfg.com

Please note that we will ask you to verify your identity before responding to such requests, and we may deny your request if we are unable to verify your identity or authority to make the request.

Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority; however, we hope that we can assist with any queries or concerns you may have about our use of your Personal Information first by contacting us at info@flipmfg.com.

If you are a resident or citizen of the UK or EEA and have an unresolved privacy or data use concern, you may also contact our Data Protection Officer at info@flipmfg.com. If you have any concerns that we have no addressed satisfactorily, you may also contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

For more information about GDPR, please contact your local data protection authority in the EEA.