Parts questions should have useful answers.

Start with the number stamped on the original part. Then compare the machine model, serial range, dimensions, connections, and notes on the product page. If anything conflicts, contact us before ordering.

Send the machine model, serial number, original part number, and a clear photo of the old part. Include the FLIP SKU or a link to the product you are considering.

Do not assume that a visually similar part will fit. Share the model, serial number, and original part number so we can compare the available information.

Look for the equipment identification plate or decal—commonly near the frame, operator area, engine compartment, or mower deck. The model number is different from the engine model on many machines.

No. FLIP sells aftermarket replacement parts. Product pages identify the replacement numbers, compatible models, measurements, and other fitment details available for that listing.

We sell directly through our own store and avoid dealer-counter and marketplace fees where possible. The goal is practical aftermarket value without hiding the information needed to verify fitment.

We compare the dimensions, materials, interfaces, and function that matter for the intended replacement. Product pages should be used as the source of truth for each part.

Manufacturing location varies by part and supplier. FLIP develops or sources aftermarket replacements, then warehouses, ships, and supports them from our Texas operation.

In-stock orders placed before 3 PM CST normally ship the same business day. Product pages identify any different lead time that applies.

Standard shipping is free on every order. Faster options may be available during checkout.

Tracking is sent to the email address used at checkout after the carrier label is created. Check spam or promotions folders if the message is missing.

Contact us immediately. Orders move quickly to the warehouse, so changes are not guaranteed after an order enters fulfillment.

Orders are placed through the secure online checkout. Our team can help with fitment questions before you order.

Eligible items can be returned within 60 days with a prepaid return label and no restocking fee. Review the full returns policy for condition and eligibility details.

Use the return instructions linked from your order or visit the returns page. Include the order number and reason for return so the team can route it correctly.

Photograph the packaging, shipping label, and damaged area, then contact us promptly. Keep the packaging until the claim is resolved.

We do. Eligible returns include a prepaid return label, and there is no restocking fee. Warranty claims also ship back at no cost. See the returns policy for the exact terms.

Approved refunds are issued after the return is received and inspected. Your bank or card provider may take additional time to post the credit.

Text 903-320-4519. Our Texas-based team answers Monday–Friday, 9 AM–2 PM CST. Include the order number, FLIP SKU, or product link when possible.

Start through the marketplace account used for the purchase so the order, messages, and return authorization remain connected. You can still contact us if you need help identifying the part.

Check spam and promotions folders first. If you still cannot find it, send the name, email address, and approximate order time so the team can look for the transaction.