FAQ

Do you have a Phone number so that I can call you?

Yes, please contact us at 903-454-1538. You can also use the Message Us function in the lower right. 

Do you ship internationally?

Yes, we do ship to Canada. Unfortunately, we do not offer international shipping to any other countries at this time.

How do I process a return?

Click here to return an item. 

What happens if I believe I received a faulty item?

If you believe the item you received is faulty please use the chat function on the lower right-hand portion of your screen. Keep if mind the more information you give us the better we can assist you. If your item is faulty and within the 60 day warranty period we will have a replacement sent to you at no cost.

When will my item ship and how long will it take to receive?

All orders placed before 3:00 PM CST will be shipped the same day and will deliver within 2-5 business days. If an order is placed after the cut off time the order will roll over to the following business day even if express shipping is applied. If you need Second Day or Next Day shipping they will be available for purchase at check out.

How do Flip Manufacturing products compare to the OEM?

All of our products are made to meet or exceed OEM specifications.

What if I have questions during installation?

All products should be installed by a certified mechanic.  A service manual will be able to answer all the installation question you may have.  Flip Manufacturing does not provide technical assistance for installation.

Can you make custom items?

Unfortunately we do not custom make items at this time.

How do I make sure that I purchase the correct item for my machine?

The only way we can be 100% sure that you purchase the correct item is if you send us your VIN number. Your VIN number is stamped or tagged on the frame of your machine and consist of a total of 17 characters.  Please send us your VIN number and the item you need by using the chat function at the lower right hand corner of your screen, we will verify if we have the item you need.

What Manufactures can you run the VIN on?

We can run the VIN on Polaris, Kawasaki, Can-Am, Arctic Cat, and Suzuki.Unfortunately at this time we don't have the ability to run a John Deere VIN.

Will I get a tracking number?

Absolutely! You will receive an email containing a tracking number as soon as the label is generated for your shipment. Please allow up to 24 hours for tracking information to be available.

Do you offer discount pricing for dealerships or small shops?

Unfortunately, we do not offer dealer pricing at this time.

Couldn't find the answer to your question?

Please use the chat function on the lower right-hand portion of your screen.

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