FAQ

The deck model is stamped on a metal tag on the deck itself — NOT on the tractor. Common deck-model formats are RCK54-XX, RCK60-XX, RC60-XX, and RC72-XX. If the tag is unreadable or missing, text us a photo of your deck at 903-320-4519 and we'll identify it for you.

Type your model into the fitment checker on the product page — it cross-references our fitment database for the part and tells you yes / no / unsure. If we can't confirm fit, text us your VIN or serial number and a real person on our Dallas team will verify by hand, usually within minutes during business hours.

Yes — our fitment checker accepts model codes for any of the brands we carry: Kubota, John Deere, Polaris, Cub Cadet, and others. Enter your code exactly as it appears on your machine's nameplate (e.g. L2800, Z720E, Sportsman 570). The checker is forgiving about spacing and case.

We reverse-engineer every part directly from the OEM — same tooth profile, same hardness rating, same tolerance specs. They're manufactured to our spec overseas and QA-inspected at our Dallas warehouse before shipping. They're not 'enhanced' or 'upgraded' — they're a faithful replacement designed to drop in without modifications.

Two reasons: (1) We import direct from the factory we use — no third-party distributor in between. (2) We do our own warehousing, shipping, customer service, and warranty. Every dollar we save by cutting out middlemen, we pass on. That's also why our storefront prices are lower than the same SKU on our eBay and Amazon listings — those platforms charge ~10-15% in fees that we'd otherwise pay.

We're transparent about this: parts are manufactured overseas to our spec (most by long-standing supplier partners we've worked with for years). Once they land in Texas, EVERYTHING else is done by us in-house — import, QA, warehousing, shipping, warranty claims, customer service. The only thing we don't do ourselves is the factory work.

Free shipping on every order. We ship same-day from our Dallas, Texas warehouse on orders placed before 3 PM CST, Monday through Friday. Most US addresses receive their order in 3 to 7 business days via the carrier we route through (USPS / UPS / FedEx depending on size and destination).

First, check your spam, junk, promotions, and updates folders — confirmations come from flipmfg.com and frequently land there. If you still can't find it, text us at 903-320-4519 with the email address you used and we'll look up the order and resend the confirmation. If you bought through our Amazon or eBay storefront, the confirmation comes from the marketplace, not from us — check your account there.

You'll receive a tracking number by email the same day we ship — usually the day you ordered if it was before 3 PM CST. If it's been more than one business day and you have nothing, check spam first, then text us your order number at 903-320-4519 and we'll send tracking directly. Amazon and eBay orders are tracked through those platforms, not here.

Yes, if it hasn't shipped yet. We ship same-day before 3 PM CST, so the window can be short — text us at 903-320-4519 with your order number as soon as you know. Include the change you need: cancel, swap to a different part, or update the shipping address. If the order has already shipped we can't intercept it, but you can return it under our 60-day warranty once it arrives.

No — we don't take phone calls. Text us at 903-320-4519 instead. Texting keeps a written record of part numbers, photos, and serial numbers, which makes fitment and returns much easier to get right the first time. The form on our Contact Us page works for longer messages or attachments. We reply Monday–Friday, 9 AM–2 PM CST.

If you bought a Flip Manufacturing part on Amazon or eBay, the order, tracking, and return are handled inside that marketplace — not through this site. Open the order in your Amazon or eBay account and start support from there; it's the fastest path because the marketplace has the order record and the payment ties. If you have a fitment or technical question about the part itself, you can still text us at 903-320-4519 and we'll help — just have the marketplace order number ready (Amazon orders look like 113-XXXXXXX-XXXXXXX, eBay orders start with a long string of letters and numbers).

Click Sign in in the top-right of any page. We don't use passwords anymore — enter your email and we'll send you a one-time login code to paste in. If you've ordered with that email address before, your full order history and any store credit show up right away. No password to remember, nothing to reset, and the code is good for one sign-in.

If you've ordered with us under more than one email, sign in with the same email you used at checkout — that's how we link the account to the order. Bought through Amazon or eBay? Those orders live on the marketplace side, not in your flipmfg.com account.

You're texting our Dallas team — real people, not an AI bot. We do use a fitment database to look up your model and suggest the right part fast, but every reply is reviewed and sent by a human. Hours: Monday through Friday, 9 AM to 2 PM CST. Text us at 903-320-4519, or reach us through the Contact page for email.

60-day warranty on every part. If a part doesn't fit, doesn't perform, or arrives damaged — start a claim and we'll send a replacement or refund the full purchase price. No restocking fee, and we cover return shipping on warranty claims. Refunds go back to the original payment method within 5 to 10 business days once we receive the returned part.

Fill out the return form with your order number and the reason. We'll reply within one business day with a prepaid USPS return label and instructions. If you don't hear back within one business day, text us at 903-320-4519 — occasionally emails get caught by a spam filter on either end, and a text reaches us directly. Bought through Amazon or eBay? Start the return inside that platform's order page; their workflow is different from ours.

Text us a photo of the damage along with your order number at 903-320-4519. Keep the original packaging — the carrier sometimes needs it for the damage claim. We'll ship a replacement right away in most cases; you don't have to wait for the damaged unit to come back to us first.

We process the refund within one business day of receiving the returned part. From there, your bank typically posts it back to the original card or payment method within 5 to 10 business days — that part is on their side, not ours. If it's been longer than 10 business days, text us your order number and we'll send proof of the refund so you can show your bank.

Yes. We cover return shipping on warranty claims even if it's a fit issue you caught after delivery. Before you order: text us your model or serial number at 903-320-4519 and we'll verify the part by hand for free — that's the surest way to avoid a return. We'd rather spend 5 minutes confirming fit than ship the wrong part.